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These cases are still quite short – please bear with me as I turn them into real case studies, or give me a call for more details.
Arval
2020–2021·European car leasing company, part of BNP Paribas
Executed with:
Customer journey optimization
Proposition design and prototyping
Market research and validation
Process optimization
We partnered with Arval to lay the foundation for their brand-new mobile app and internal workflows, improving the way people engage with their car leasing company. Our focus encompassed the journey, proposition, and validation of the app, spanning from onboarding new clients to processes like damage reporting and contract renewal.
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